How to Change Your HBOMax Subscription (2023)

If you're looking to change your HBOMax subscription, you can do so by following these steps:

1. Determine your billing provider: To find out who your subscription is billed through, you can open the HBOMax app or sign in at HBOMax.com on your computer. If you can't sign in, there are alternative methods depending on your device:

   • Phone or tablet: Tap your profile (upper right), then tap the Settings icon, and scroll to find the Subscription option.
   • TV device: Choose the Settings icon, then select Account.
   • Computer: Choose your profile (upper right), then select Settings, and find the Subscription option. (Subscription information is only available with Adult profiles).

2. Identify your billing provider: Once you access the Subscription section, you'll find information about your billing provider. It will either be Warner Media Direct, LLC or another provider. If you're billed through Warner Media Direct, LLC, you can find answers to common questions in the WarnerMedia billing Q&A section below.

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3. Review your bank statement: If you're unsure about your billing provider, you can also check your bank statement for an HBOMax subscription charge. If the charge lists help.HBOMax.com, then your subscription is likely billed through WarnerMedia.

WarnerMedia Billing Q&A

If your subscription is billed through Warner Media Direct, LLC, here are some common questions and answers:

1. When is my next billing date? Your subscription automatically renews on your billing date, which is the day you started your HBO Max subscription. If you switch to yearly billing or the Ad-Free plan, your billing date will change accordingly. To find your next billing date, follow these steps:

   • Open HBOMax or sign in at HBOMax.com on your computer.
   • If you can't sign in, use the alternative methods mentioned earlier.
   • Find the date listed under "Next Billing Date." If you'd like to switch from monthly to yearly billing, refer to the next question.

2. How do I change my plan? If you want to switch your subscription plan (Ad-Free or With Ads) or billing period (monthly or yearly), follow these steps:

   • HBOMax mobile app:
     • Open HBOMax, tap your profile (upper right), then tap the Settings icon.
     • If you can't sign in, tap or scroll to Subscription and choose Manage Subscription.
     • Tap Switch Plans and select your desired billing period and subscription plan.
     • Confirm your new plan selection.
   • Computer:
     • Sign in at HBOMax.com and go to your profile (upper right).
     • If you can't sign in, choose Settings, then find Subscription and select Manage Subscription.
     • Choose Switch Plans and select your desired billing period and subscription plan.
     • Confirm your new plan selection.

3. How do I cancel my subscription? If you wish to cancel your subscription, follow these steps:

   • HBOMax mobile app:
     • Open HBOMax, tap your profile (upper right), then tap the Settings icon.
     • If you can't sign in, tap or scroll to Subscription and choose Manage Subscription.
     • Tap Cancel Subscription and confirm your cancellation.
   • Computer:
     • Sign in at HBOMax.com and go to your profile (upper right).
     • If you can't sign in, choose Settings, then find Subscription and select Manage Subscription.
     • Choose Cancel Subscription and confirm your cancellation.

4. How do I change my payment method? To update your payment method, follow these steps:

   • HBOMax mobile app:
     • Open HBOMax, tap your profile (upper right), then tap the Settings icon.
     • If you can't sign in, tap or scroll to Subscription and choose Manage Subscription.
     • Tap Edit Payment Method, update your payment info, and save the changes.
   • Computer:
     • Sign in at HBOMax.com and go to your profile (upper right).
     • If you can't sign in, choose Settings, then find Subscription and select Manage Subscription.
     • Choose Edit Payment Method, update your payment info, and save the changes.

Please note that the above instructions are specific to subscriptions billed through Warner Media Direct, LLC. If your subscription is billed through another provider, you may need to contact them directly for assistance.

Remember, it's always a good idea to review your subscription details and make any necessary changes well in advance of your next billing date to avoid any unwanted charges.